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Corporate Responsibility


Principle 3: Businesses should uphold the freedom of association and the effective recognition of the right to collective bargaining.

Kuoni acknowledges the right to collective bargaining and freedom of association as outlined in its Statement of Commitment on Human Rights and the ILO Declaration on Fundamental Principles and Rights at Work. For example, in the Global Travel Services Division UK employees have the right to be accompanied by accredited Trade Union Representatives during formal meetings. In France, established Works Councils enable employees to express themselves collectively. Other countries such as Sweden have collective bargaining in place. For the VFS Global Division, staff have not chosen to associate themselves with any trade
union. Should a need arise, VFS Global is open to recognise such registered trade unions and to represent the interest of its employees in those countries.

Principle 4: Businesses should uphold the elimination of all forms of forced and compulsory labour.

Kuoni’s Supplier Code of Conduct forbids all forms of forced labour. Through its human rights due diligence process, Kuoni regularly assesses where forced and compulsory labour occurs in tourism and identifies preventive measures for individuals who are particularly vulnerable to exploitation. Kuoni pays particular attention to protecting children from commercial sexual exploitation in tourism, a form of child labour which amounts to forced labour and a contemporary form of slavery.

Principle 5: Business should uphold the effective abolition of child labour.

The prohibition of child labour is at the basis of any business relationship between Kuoni and its suppliers and specified in the Kuoni Supplier Code of Conduct →. In collaboration with ITB Berlin, Tui Travel, Accor Group, GIZ and The Code → Kuoni launched a project to combat child sex tourism aiming to ensure and inspire action on the issue through testing and optimization of web-based tools put in place in Thailand as a pilot country. In 2013 the new e-learning system has been tested and further optimized and at least 60% of The Code members in Thailand have been trained with the new system. Inaddition, as part of its engagement to protect children, Kuoni has been financially supporting Children’s Rights in Goa (CRG) since 2009. CRG is an advocacy organisation dedicated to improving the children’s awareness of their rights and protecting them from all forms of exploitation in Goa, India. For the Christmas Campaign 2013 Kuoni colleagues around the world came together to donate funds to CRG to help the organization maintain a Child Resource Centre which has become a refuge for children in Goa offering them training in bicycle repair, jewelry-making, tailoring and other handicrafts.

Principle 6: Businesses should uphold the elimination of discrimination in respect of employment and occupation.  

The Kuoni Code of Conduct outlines the company's commitment to ensuring, within its multicultural teams and working environment, that nobody is harassed or discriminated against for any reason such as their race, religion, belief, nationality, sex, age, sexual orientation or disability. Further, Global Travel Services Division has a formal policy in the UK on anti-bullying, harassment & discrimination as well as a disciplinary policy & procedure. VFS Global Division has implemented an anti-sexual harassment policy.