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Corporate Responsibility


Principle 1: Businesses should support and respect the protection of internationally proclaimed human rights.

Kuoni’s Statement of Commitment on Human Rights lay the ground for a comprehensive approach to human rights due diligence implemented within our business operations. Kuoni is the first big tour operator to translate the United Nations Guiding Principles on Business and Human Rights into action. As a major step towards fulfilling its commitment to due diligence, Kuoni has evaluated all its destinations regarding human rights risks.

In its continued effort to assess the actual and potential impacts of Kuoni’s operations and its business relationships on the human rights of the people in the destinations, Kuoni has conducted a human rights impact assessment at its Destination Management Specialist Sita in India in 2013. This process allowed identifying mitigation measures to be implemented by Sita throughout 2014 and 2015 as well as engaging management and stakeholders at a corporate level, embedding human rights in Kuoni’s business practice. An accompanying report which transparently explains the assessment process and the action plan is available online (Quick Search: 13126).

Principle 2: Businesses should make sure that they are not complicit in human rights abuses.  

As part of its human rights due diligence, Kuoni is not only addressing impacts caused through its own activities, but also tackling issues which may be linked to its operations by its business relationships to avoid complicity in human rights abuses. Through the human rights impact assessments conducted in 2012 in Kenya → and in 2013 in India, following topics were identified where Kuoni can contribute but which require a broader industry approach: impacts on the communities, children’s rights, distribution of economic benefits, labour issues at key suppliers and women’s rights. Kuoni has therefore engaged in an informal partnership with the International Labour Organisation (ILO) to launch a sector-wide multi-stakeholder collaboration in Kenya on these issues. To promote decent work standards in hotels and enhance employee satisfaction and productivity, a training program for accommodation providers will be launched early 2014 in collaboration with the ILO in Kenya.